Service & Repair
Frequently asked questions about service & repair.
4 articles
- Who should I contact for customer service?Contact NEOZ sales, service, and support teams via email, phone, or our online forms.
- What does the serial number on my lamp mean?Learn what your NEOZ lamp’s serial number means, where to find it, and how it helps with service and support.
- How often should I replace my lamp LED bulb?NEOZ LED bulbs last up to 50,000 hours — learn the signs that indicate it’s time for a replacement.
- I have accidentally damaged my lamp — can I get it repaired?NEOZ lamps are modular and repairable — learn how to get yours fixed under warranty or at cost.