Yes — NEOZ cordless lamps are built with a modular design, meaning every key component can be repaired or replaced without the need to purchase an entirely new lamp. This approach extends the lifespan of your lamp, reduces waste, and allows you to keep enjoying its performance and design for years to come.
If your lamp is within the 5-year NEOZ warranty, servicing and repairs will be carried out in accordance with the warranty terms. Repairs are also available outside the warranty period; however, costs for parts, servicing, and freight will be payable by the customer.
Because most components are designed for easy replacement, many repairs can be completed quickly — and in some cases, customers can even carry out simple fixes themselves using basic tools.
If you’ve damaged your lamp, our service team can guide you through the best repair options and help ensure you get the right replacement parts.