Charging Issues
Having problems charging your NEOZ lamp? Find assistance here.
6 articles
- I have placed my lamp on the charger, but the charging indicator is not changingIf your NEOZ lamp’s charging indicator doesn’t change, follow these checks.
- The charging system is inactive with no LED indicationIf your NEOZ charger shows no LED indication, check connections and power, or contact our service team.
- My charger isn’t working so well — do I need to clean the charging connection?If your NEOZ charger isn’t working well, learn how to clean and inspect the charging connection or seek service support.
- My charger indicator is purple and my lamp is not chargingA purple charger LED means a charging point error — contact NEOZ for repair or replacement.
- My charger indicator is cyan (blue) and my lamp is not chargingA cyan (blue) charger LED means a power supply error.
- My charger is showing yellow lights — what does this mean?Yellow charger lights indicate PRO mode for charging PRO Light Engines on N1 chargers — learn what to do if charging fails.