Shipping & Delivery
Learn about shipping costs, delivery times, locations, taxes, duties, and international orders.
8 articles
- What countries does NEOZ ship to? Do you ship internationally?See which countries NEOZ ships to, including international delivery details, import duties, and certification requirements.
- How much is shipping?Find out how NEOZ shipping costs are calculated, including free shipping eligibility and when fees apply.
- Where are orders shipped from?Learn where NEOZ orders are shipped from and how each product is hand-assembled in our Sydney factory.
- How long does it take to receive my lamp after ordering?See NEOZ delivery timelines for online, trade, and custom orders, from production to arrival.
- Do I require a certificate of origin?Find out if your country requires a Certificate of Origin for NEOZ orders and how to obtain one.
- Are there taxes and duties paid for deliveries outside of Australia?Learn about taxes and duties for NEOZ deliveries outside Australia, including DAP and DDP shipping options.
- Can I pick up my order?Find out how to arrange pick up of your NEOZ order from our Sydney factory head office.
- Does NEOZ offer insurance on the shipment of my order?Learn about NEOZ shipment insurance, including coverage for orders we ship and responsibilities for self-arranged freight.