Purchasing from NEOZ
Find information on ordering your NEOZ lamp, payment methods, shipping options & delivery times.
16 articles
Purchasing & Ordering
Finds answers to all your questions about buying a NEOZ product.
- How do I place an order?Learn how to order NEOZ Cordless Lamps online through our website, or find contact details for trade and commercial enquiries.
- What is included with the purchase of my lamp?See what’s included with your NEOZ Cordless Lamp, from charging base to user guide, plus variations for trade orders.
- Where can I buy a NEOZ Cordless Lamp?Discover where to buy NEOZ Cordless Lamps online, via resellers, or at our Sydney showroom, plus options for trade orders.
- I'd like a brochure or catalogue, where can I find this?Download the latest NEOZ Cordless Lamp brochure or request a copy from our sales team for trade and commercial needs.
- Can I change my order after payment?Learn if you can change your NEOZ Cordless Lamp order after payment and how to contact our sales team for assistance.
- Can I purchase spare parts?Find out how to purchase spare parts for your NEOZ Cordless Lamp, including assessment services and warranty details.
Payment & Billing
Learn about our offered payment methods when buying a NEOZ product.
Shipping & Delivery
Learn about shipping costs, delivery times, locations, taxes, duties, and international orders.
- What countries does NEOZ ship to? Do you ship internationally?See which countries NEOZ ships to, including international delivery details, import duties, and certification requirements.
- How much is shipping?Find out how NEOZ shipping costs are calculated, including free shipping eligibility and when fees apply.
- Where are orders shipped from?Learn where NEOZ orders are shipped from and how each product is hand-assembled in our Sydney factory.
- How long does it take to receive my lamp after ordering?See NEOZ delivery timelines for online, trade, and custom orders, from production to arrival.
- Do I require a certificate of origin?Find out if your country requires a Certificate of Origin for NEOZ orders and how to obtain one.
- Are there taxes and duties paid for deliveries outside of Australia?Learn about taxes and duties for NEOZ deliveries outside Australia, including DAP and DDP shipping options.
- Can I pick up my order?Find out how to arrange pick up of your NEOZ order from our Sydney factory head office.
- Does NEOZ offer insurance on the shipment of my order?Learn about NEOZ shipment insurance, including coverage for orders we ship and responsibilities for self-arranged freight.
Visiting NEOZ
Book an appointment with our sales team at our factory based showroom.