Service, Repairs & Spare Parts
All your servicing and spare parts needs.
22 articles
Spare Parts & Replacements
Find information about spare parts, additional lampshades and where to buy them.
- Where can I buy spare parts?Buy genuine NEOZ spare parts online, via authorised resellers, or direct from our service team.
- How do I choose the right LED bulb replacement for my lamp?Identify the correct NEOZ LED bulb using colour codes, labels, or your lamp’s Light Engine — with help available from our service team.
- Can I buy a third-party battery, bulb, or charger for my NEOZ cordless lamp?Use only genuine NEOZ batteries, bulbs, and chargers to ensure safety, performance, and warranty protection.
- How do I find the correct replacement lampshade for my NEOZ cordless lamp?Find the right replacement lampshade for your NEOZ lamp, with compatibility details and service team support.
Chargers
Lost or damaged your charger? Here's how to purchase a new one.
Maintenance & Repair
Is your lamp in need of repair? Booking it for service & repair with our service team.
- How do I organise for my lamp to be serviced or repaired?Contact our service team to arrange a repair — we’ll diagnose the issue and advise the best solution.
- Does NEOZ offer onsite service/support?Onsite service is available in Greater Sydney; remote support and factory repairs are offered worldwide.
Lamp Assembly & Adjustments
Need help replacing a part? Find our easy video tutorials here.
- How do you replace the reflector plate on a Cooee cordless lamp?Easily replace the reflector plate on your Cooee cordless lamp with our step-by-step video and genuine NEOZ parts.
- How do you replace the battery for my NEOZ cordless lamp?Learn how to easily replace the battery in your NEOZ cordless lamp with step-by-step guides and video instructions.
- How do you remove the NEOZ Light Engine from your lamp diffuser? (N1, UNO, PRO)Step-by-step instructions on how to safely remove and replace the NEOZ Light Engine for N1, UNO, and PRO models.
- How do you replace the LED light bulb for a NEOZ cordless lamp?Follow these simple steps to safely replace the LED bulb in your NEOZ cordless lamp for lasting performance.
- How do you replace the LED Disc for my NEOZ Tall Poppy or Apex cordless lamp?Step-by-step guide to replacing the LED Disc in your NEOZ Tall Poppy or Apex cordless lamp.
- How do you remove or replace a fabric or glass lampshade?Learn how to safely remove or replace fabric and glass lampshades on your NEOZ cordless lamp with ease.
- How do you install and remove the Victoria leather sleeve?Quick instructions on how to install and remove the leather sleeve on your NEOZ Victoria cordless lamp.
- How do you adjust the PRO Light Engine Stem Height?Step-by-step guide to adjusting the stem height and accessing the battery compartment on your NEOZ PRO Light Engine.
- How do I use the NEOZ Cordless Lamp Lock?Secure your NEOZ cordless lamp to a table or surface using the Cordless Lamp Lock, designed for easy installation, everyday service use, and added peace of mind in hospitality environments.
Resetting a Lamp
Need to perform a hard reset on your NEOZ lamp? Find out how to do it here.
- Why would I need to perform a hard reset on my lamp?Understand why a hard reset may be needed and how it can quickly resolve common software issues with your NEOZ lamp.
- How do I perform a hard reset on my lamp?Step-by-step instructions for performing a hard reset on NEOZ lamps with N1, UNO, or PRO Light Engines.
Serial Number & Tracking
Why does your NEOZ lamp have a unique serial number?
- Why does my lamp have a serial number?Learn why every NEOZ lamp has a unique serial number and how it protects your warranty, ownership, and security.
- What are the benefits of my lamp having a serial number?Discover how your NEOZ lamp’s serial number protects warranty, ownership integrity, and security against theft.
- How/where to check my serial number?Find out where to locate the serial number on your NEOZ lamp or charging tray.