At NEOZ Lighting, we are committed to delivering exceptional quality and craftsmanship with every product. While all of our lamps are meticulously crafted and packed to ensure safe transit, we understand that unforeseen incidents can occasionally occur during shipping.
If your lamp or product has arrived damaged or defective, we are here to assist you. Please contact your sales representative directly. If you are unsure who to contact, reach out to our dedicated sales team at [email protected], and we will guide you through the next steps.
Rest assured, all NEOZ products are shipped with comprehensive insurance, offering you peace of mind and protection throughout your purchasing experience.